Frequently Asked Questions

  • What is is one the largest online grocery stores which is serving all over Pakistan. Launched in 2015, is committed to provide its valuable customers a complete online shopping experience for their daily grocery purchases along with planned purchases of housewares, beauty products, toys, health care, sports.

With 24/7, Operations operating in Karachi, Lahore and Islamabad, we strive to deliver you the orders within your selected time slot. Our Customer Support Team ensures that your queries and complaints are efficiently handled with premium customer satisfaction.

  • What is the vision and objective of

– Business Objectives.

– Seamless Shopping Experience.

– Largest Product Selection.

– Dedicated Customer Support.

  • What is the difference between and other online stores? operates its own dedicated and stocked fulfilment center along with a fleet of vehicles to provide express deliveries, daily time slotted deliveries and overnight order fulfilment.

  • What are aspirations?

– Reduce Carbon Emissions.

– Paperless Work Environment.

– Clean Energy.

– Process Automation.

  • In how many cities is operational? is available all over Pakistan. We provide free delivery in Karachi, Lahore and Islamabad. However, we do charge a very nominal logistic fee if a shipping address is beyond the delivery area of Karachi, Lahore and Islamabad.

  • Is there any Delivery Charges?

We provide free delivery in Karachi, Lahore and Islamabad. However, we do charge a very nominal logistic fee if a shipping address is beyond the delivery area of Karachi, Lahore and Islamabad.

  • What is grainshouse Account?

grainshouse account is created at the time of sign-up. With creating your personal grainshouse Account, you can keep a track of your orders, Reward Points, Store Credit.

  • How can I create my Account on

Account creation on is hassle free procedure. Just fill in the basic details which are marked mandatory under the asterisk sign (*) and the website will send you an Activation Code on your mobile number and once verified, your account is created with us.

  • What if I don’t receive the Activation Code?

If you do not receive your Activation Code within few minutes, please approach our 24/7 Customer Support via Helpline or online chat for further assistance.

  • What is Store Credit?

Store Credit is the virtual amount credited in your Grains House  Account against any payment made against an order(s) in case if the item(s) in an order(s) is undelivered. This amount can easily be utilized in placement of future order(s) from your account.

  • How can I use store credit?

You can utilize your store credits at the time of check out while placing an order.

  • Is there an expiration date of Store Credit?

No! Since the Store Credit your virtual amount, hence it has no expiration date.

  • What are Reward Points?

Point rewards are given based on each 100 rupee you spend—for example, one point per 100 rs. Points can typically be redeemed by placing an order worth more than Rs. 1500.

  • Is there any expiration validity for the usage of these points?

The validity of these reward points may vary from promotion to promotion, these points have an expiration date of minimum 02 days to 30 days.

  • What is the criteria of getting Reward Points?

Depends on the promotion you are shopping for, in few we do offer reward points/cash back, but in some promotions we don’t. But to redeem the maximum reward points you need to order Rs.1500 order.

  • What is the difference between Store Credit and Reward points?

Store Credit is the virtual amount credited in your account against undelivered item(s) against advance payment made against an order(s. On the other hand, Reward Points are issued as a gift based on promotional offers.

  • How can I know that my points are approaching an expiration date?

Prior to the expiration date, an automated email is circulated at your registered e-mail address, informing of expiration date and time.

  • How can I check my points?

You can easily check the status of your points by logging in your account.

  • Can I transfer my points in to some other’s account?

No, Reward Points are non-transferable.

  • How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at

  • Is it necessary to create an account first before placing an order?

Yes! Not only it gives the customer to avail discounts / promotions but also it is easy for customer to track his previous transactions.

  • How can I change my shipping address?

By default, the last used shipping address will be saved into to your grainshouse account. When you are checking out your order, the default shipping address will be displayed and it can be amended, if required. You can add multiple shipping addresses.

  • What is the difference between Billing and Shipping Address?

The billing address is the address against which we are intimated to collect the payment against your designated order, whereas your order is delivered at your shipping address.

  • How many shipping addresses can I add in my account?

You can add multiple shipping addresses in your account.

  • Can I place an order with a different shipping address?

Yes, an order can be placed with a different shipping address.

  • How can I track my orders & payment?

After logging into your account, the status of your checkout history can be found under Order History.

  • Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

  • How will I know that you have received my order?

Once an order has been placed, a unique Order Number will reflect in your Order History along with complete order details.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

  • Can I change/amend my order once it is placed?

Yes, you can re-order your order by simply clicking on the “re-order link”. However, in case of advance payment, re-order can be carried out by informing us to our Customer Support Team via chat/helpline.

  • Is it possible to return a product, I purchased from grainshouse without any reason?

Yes! We accept return against your order provided the item(s) which are delivered are in intact and mint condition. Item/Order can be returned within 3 days of purchase.

  • In what scenarios I cannot return the product?

All those items which cannot be returned, are mentioned in the description of product.

  • How do I get back my returned item amount?

Returned item’s amount is given via Store Credit. Store Credit can be used in next shopping.

  • How do I request to return the product?

You can request us via email at, via chat or by calling our helpline i.e. 021 111-000-444.

  • Is there any charges for weight of my order?

Order under 25kg is free in Karachi, Lahore and Islamabad. Whereas, any other city we charge courier charges.

  • What are the charges for above 25kg?

Rs.100 would be charged for orders above 25kgs.

  • What if my order exceeds more than 100kg?

Rs.200 would be charged for orders above 100kgs.

  • Charges remains the same for delivery outside Karachi and Lahore?

No! Delivery charges outside Karachi and Lahore are applicable provided by the courier services. Rs 205 first kg + rs 120 per kg.

  • How will I know my order status?

You have to select my account option then from My Orders option, you can view current status of your order.

  • How will I know if an item in my order is unavailable?

If item(s) are unavailable, a system generated email will notify you regarding modification of your item(s) in your order.

  • How can I make changes to my order before or after confirmation?

You will be able to change/edit your order till the time your order is confirmed by our customer service team. You can also edit your order from my orders option. By clicking on edit button you can add/less your products. Once the order is confirmed, the order will be dispatched and no changes can be made to the order.

  • Who will deliver my order?

At we have our own fleet of speedy delivery vans and friendly delivery representatives. We will pack your order with care and deliver it right to your doorstep with a smile.

  • How can I cancel my whole order?

To cancel any order please contact our customer service team on 021-111-000-444 or from your registered mobile number or registered email ID.

  • From whom I can contact for payment reversal?

Please contact our customer service team on 021-111-000-444 or from your registered mobile number or registered email ID.

  • If I return any item then how to get my payment back?

We shall return your amount into your grainshouse account as a store credit if you paid via Cash on delivery / Credit Card on delivery.

  • If I paid bill via online system and I want to return the item then how to get my payment back in my Bank Account?

If Customer paid via online then He/She can avail amount in his/her bank account. Our Customer Service team will forward your reversal request. Customer needs to contact us from your registered mobile number or registered email ID.

  • In how many days I can get my payment into Bank Account?

You can get your payment within 5 to 7 working days into your bank account after reversal request.

  • What is the purpose of Coupons?

Coupon is special discount given to specific customers. Coupons can be used while placing order at the time of checkout.

  • How can I contact you, if I am having any query?

We are available for you 24/7, happy to help you on help line 021-111-000-444 , you are warmly welcomed on our chat service, you can also reach us via email

  • Can I reorder my last order?

Yes, you can reorder the order once your order has been on complete status.

  • Can I add or subtract any item while my order is already in process?

No, you cannot do that, yes you can make new order.

  • How can I give me instructions regarding any order?

You can use comment box to give your instructions/ request regarding your order or product.

  • If, I reorder my last order, will I get the same discounted prices that I had in the last order?

If the same prices are on the website, you can have the same discounted prices, but to confirm that you need to visit the website or our official facebook page.

  • What is Express Delivery?

Express Delivery is the quickest delivery of your order within the maximum time of 2 hours.

  • Is Express delivery free?

Express delivery is an exclusive feature for which we charge amount of Rs. 200/-.

  • All the products on your website available for express delivery?

Mostly products are available for express delivery, but only few cannot be arranged in short span of time. You can see the availability of Express delivery with every product in description.

  • Is express delivery available 24/7?

We offer the facility of express delivery 24/7, you can order for express in any time of your need.

  • What are the available payment methods?

To pay us you can avail these five modes of payment:

– Cash on Delivery (COD).

– Card on Delivery.

– Online Payment.

– Easy paisa.

– Keenu Wallet.

Few more payment options are in progress and will be live soon.

  • What type of cards do you accept for the payment?

All types of bank cards are acceptable: Visa or Master.

  • What is Cash on Delivery?

Cash on delivery is the mode of payment when you pay at your door step particularly when we deliver your order.

  • What is Card on Delivery?

In this mode of payment, we sent the card sweeping POC machine so that you can pay via your card while receiving the order at your door step.

  • How can I pay online?

You can pay for your order online by using any of your Visa, Master or credit card just by logging in

  • Is the Credit/ Debit card mode of payment is safe?

We have adopted all the security measures to assure you the safest transactions by using your cards in the best possible ways. ensures that each and every transaction and information is secured.

  • Is there any cash limit of using any means of payment?

No there is no such cash limit on any payment mode you can pay according to your ordered amount.

  • How can I pay using easy paisa?

At the time of check out, select easy paisa as payment method. An OTP is sent to your registered mobile number. You may enter that OTP to confirm transaction.

  • How can I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at

  • Is it necessary to create an account first before placing an order?

Yes! Not only it gives the customer to avail discounts / promotions but also it is easy for customer to track his previous transactions.

  • Can I deactivate my account?

No! Account once created, cannot be deactivated or disabled. But you can request Customer Support team to deactivate your account.

  • Can I change my phone number once I am registered?

No! Once your phone number is registered and verified, it cannot be edited or changed.

  • Can I change my billing/shipping address?

Yes! You can add multiple addresses against your shipping address.

  • How many accounts can I create my contact number?

Only one account can be created against a contact number.

  • Can I change my email address after account creation?

No! Once account is created, it cannot be changed or edited.

  • Can I create multiple accounts?

You are advised not to make multiple accounts, by doing so, rest of the IDs would be converted to OTHERS category and you won’t be able to use discounts and promos.

  • What if I forgot my password?

You can always reset your password by clicking reset password on website or contact our 24/7 Customer Support.

  • Can I create account using mobile application?

Currently registration and creating account is unavailable on mobile application.

  • From where can I download mobile application?

– For Android User: Play store.

– For Apple User: Apple Store.

*These applications are free of cost.

  • How can I ask the product to be picked which I wish to return?

No worries! We will send our representative at your shipping address who will pick your desired item.

  • Is there any extra charges for returning a product?

At the moment this service is free of cost.

  • What if I want to return an item after 3 days?

Returns are accepted within 3 days when the order is delivered.

  • Which products cannot be returned or exchanged?

Any product purchased on discounted price cannot be returned or exchanged.

  • If I made online payment and bought a product with discount and want to return the product, would I get the discounted amount too?

The refund will be made against the payment made your designated order. The discounted amount cannot be refunded.

  • What If I want to return a product which got damage during transit?

Our rider ensures that each product against your order is physically checked at the delivery point by the customer are in intact and mint condition. Should any product is received in damaged condition, return will be accepted.

  • Is it safe to place order at website?

Yes, website is safe for placing the order.

  • Can I access from anywhere in the world?

Yes, anyone can access it from anywhere in the world.

  • Is website accessible on smartphone?

Yes, the website can be easily accessed on any smartphone.

  • Can website be accessed on web browser?

Yes, the website could easily accessible by any web browser. e.g. (Google chrome, Mozilla Firefox).

  • Is website accessible through mobile data?

Yes, the website can be accessed through mobile data from anywhere.

  • Can I transfer amount directly to bank account?

IBFT transfer is only available for users outside Pakistan and upon special request.

  • Is website accessible through mobile data or any internet service?

Yes, the website could access by any mobile data or internet service.

  • Can customer share feedback through the website?

Yes, customer share feedback through the website.

  • If a product is not available at website, how can I initiate request for that product?

You can use product request option for any such request at website.

  • How Can I become Vendor for

You can register with by sending us an email with your company’s profile, product range and contact details via email at Our concerned team will get back to you within 24 hours.

  • Contact details available on the website?

Yes, contact details are available on the website for customer ease. i.e. (Helpline, Company address).

  • Online chat facility is available on the website?

Yes, the online chat facility is available on the website in which customer experience specialists are serving the customers 24/7 and 365 days a year.

  • For order placing at website account creation is mandatory?

Yes, to place the order from the website first you need to create an account.

  • How to sign in on the website after create account?

You can use “Log In” button on the top right corner of the website to sign in the account. Fill in the mandatory* details. Account confirmation is required. Please, check your email for the confirmation link. Upon clicking the link you will receive a code on you mobile number. This code will be then entered at website for confirmation.

  • How to register the complaint?

You may contact us through call or live chat service with our customer experience specialist 24/7.

  • Can I compliant via call?

You may contact us by dialing helpline (021-111-000-444).

  • Can I complaint via chat service?

You may contact us by using chat service which available on the website.

  • Will I receive any notification on registering a complaint?

Yes, an auto generated email is sent to registered email ID having Compliant number and complaint details.

  • How can I know status of my complaint?

You may contact us through call or having a chat with our customer experience specialist 24/7 for getting the update about your complaint.

  • What is turnaround time for complaints resolution?

Complaint resolution time depends on nature of complaint. We ensure to resolve any complaint within 24 hours.

  • How can I withdraw my complaint?

You contact us for withdrawing the complaint.

  • Can I register complaint through email?

Yes, you can email us on for registering complaint.

  • Do you deliver order cities other than Karachi, Lahore & Islamabad?

Yes, we deliver nationwide/All across Pakistan.

  • Is there any out of city delivery charges?

Yes, delivery charges are applicable as per courier which is First KG: Rs.205/- and Additional KG: Rs.120/-.

  • Do you deliver orders out of Pakistan?

At the moment our delivery services are available in Pakistan only, but in near future we will deliver out of Pakistan as well.

  • Which product type cannot be delivered via courier service?

Any liquid and fragile item cannot be delivered via courier service.

  • Will I be charged courier charges at the time of checkout?

No, Courier charges are to be paid upfront via cash to courier service agent.

  • Can I place multiple orders for out of the city delivery?

Yes, customer can place multiple order for out of the city delivery.

  • What is product request?

Product request is a request in which customer requested his/her desire product availability at website.

  • Where is product request tab visible at website?

Product request tab is visible on the bottom of the website page.

  • How long does it take to receive product after product request?

24 hours.

  • How to check status of my product request?

You may contact us through call or having a chat with our customer experience specialist 24/7 for getting the update about your product request.

  • Can I known the status of product request through email?

You may email us on for confirming the status of product request.

  • Why I am unable to use Reward points?

Sir, Your ID has been converted to stores/Others category.

  • Why my ID is converted to Stores ID?

Sir, since you have placed order with bulk quantity which as per company policy is misuse. System identifies all such IDs and convert them to stores. Store IDs cannot avail any discount and cannot use reward points.

  • What is Bulk quantity and how would I know quantity limit?

With every product description, you will find a notification regarding product capping.

  • If every product is capped, still why my ID is converted to stores?

Sir, you have placed multiple orders using different IDs.

  • Why my ID is converted to Others category?

You have created multiple IDs which is against company’s policy. So your IDs are converted to Others category.

  • How can I change my ID from Others to General category?

You may contact helpline and request for conversion. Our concern team will analyze and update accordingly. It will take 4 hours for us to respond to you.

  • How can I change my ID from Stores to General Category?

You may contact helpline and request for conversion. Our concern team will analyze and update accordingly. It will take 4 hours for us to respond to you.

  • What is Timeslot?

Timeslot is the available time that you select while placing an order, orders are delivered in your selected timeslots only.

  • How many timeslots are there in a day?

Currently we have 2 time slots in a day. 11am to 4 pm and 7pm to 11pm. We also have Express delivery option in which order is delivered within 2 hours.

  • Why I am getting a notification against a product that it will be delivered in 3 to 5 days, whereas I have selected timeslot after 2days?

There are few products for which we take time to arrange deliver to you. All such product delivery time may differ from selected timeslot. However, we try our best to delivery products as soon as possible.

  • There are few products with higher price from market, why?

We ensure best quality product with best and updated prices provided by manufacturers. We believe in fresh and best quality product. Products available in market may be from previous batch or near to expiry and hence may be available on lesser prices.

  • What is Bundle offer?

Bundle offer or packages are promotional offers in which you may get free or discounted product with any other product. These offers are limited time offers and are delivered on availability only.

  • What is fair usage policy?

Every product is capped with quantity limits, this capping is done on basis of maximum consumption of a General category customer in a month. This quantity capping is called Fair Usage Policy.

  • What does FOC means?

FOC stands for free of cost.

  • How many FOCs can I get in one order?

It depends on the offer, it can vary from 1 unit to 5 units.

  • What is Ticket number?

Whenever a complaint or request is initiated, a system generated complaint number is sent via email to customer. These complaint number are also called ticket numbers.

  • Why I did not get any discount on mobile vouchers?

As per company policy, discounts are not valid on any mobile vouchers.

  • I have received an error “Invalid Number” while recharging my mobile voucher?

Your complaint will be locked for further investigation. Our team will get back to you within 24 hours with resolution.

  • Can I return mobile voucher?

No Sir. Mobile vouchers are not refundable nor exchangeable.

  • Do you provide warranty on electronic accessories and equipment?

We only provide warranty on electronic products if we get warranty from manufacturer or company. For any warranty claim customer needs to contact company directly and shall not claim warranty.

  • Do you provide discount on electronics?

No Sir, we do not offer any discounts on electronics.

  • What is partial delivery?

When an order is placed there might be few items which belongs to market place, as per notification such items will be delivered in 3 to 5 days. We deliver items as soon as it is arranged. Such deliveries are known as partial deliveries.

  • My item is modified but it is still available at website?

We apologize for the inconvenience, modified items are not physically available at the moment however, and such items will be marked as out of stock shortly.

  • Can I change delivery timeslot after placing an order?

No sir, timeslots are not changeable, however you may contact us via live chat for the request.

  • Product is tagged with “Only available in Karachi” what does that means?

City wise tagging means that the product is currently available in mentioned city only.

  • What is Facebook official page ID?

  • Can I order express delivery of Market Place items?

All Market Place orders will not be entertained after 9 PM for same day or express deliveries.

  • What will happen to my order if I am not available at home at the time of delivery?

Customer will be attempted four times for order confirmation through telephonic call. If the attempts are not successful, customer service team has the right to cancel the respective order.

  • Please explain delivery charges in detail?

– Express delivery is not applicable for all Market Place items.

– Delivery Charges above 25KG charges Rs. 100/- and above 100KG charges Rs. 200/-

– Delivery Charges of Rs. 150/- will be applicable on the Order value below Rs. 500/-

  • What are delivery time options at the moment?

Ensuring you face zero inconvenience, we at deliver round the clock offering you delivery options to choose from for your orders.

Delivery Availability Charges
*Express 24/7 Rs. 200
Timeslot 11:00 am to 07:00 pm FREE**
Any Available Timeslot Next Day Delivery FREE**

Currently we are serving in Karachi, Lahore & Islamabad excluding a few areas so please do check with us for delivery in your area.

  • What are the available payment methods?

For the convenience of our customers, offers various payment methods so you can easily pay through your preferred payment method.

Delivery Availability
Cash on Delivery Yes
Card on Delivery Yes
Online Transfer Yes
Mobile Payment Coming Soon
ePayment Yes

Note: “International credit cards are not accepted on all shopping items”

  • Can I collect my order from your office?

No Sir, all orders are delivered at mentioned shipping address.

  • How can I check latest offers and promotions?

You can subscribe to our official Facebook page and also visit website for latest offers and promotions.

  • Why my Order is canceled due to invalid details?

Your order is canceled due to invalid contact details or address.

  • Do I get any reward while registering with

Yes Sir, at the moment every new registration is awarded with 50 reward points which can be redeemed upon placing an order worth more than 1500/-

  • I have not received reward points in my account yet whereas I have received my order and made full payment already?

Reward points are transferred to your account within 24hours after receiving payment. If 24 hours has lapsed please contact our Customer Services Team for complaint.

  • I have not received amount in my store credit yet whereas I have received my order and made full payment already?

Store credit is automatically transferred to your account within 24 hours. If 24hours has lapsed please contact our Customer Services Team for complaint.

  • How can I apply for Job at

You can email us your updated resume at Our HR team will call you back if your CV is shortlisted.

  • Can I get extra branded bags? provides bags on promotional offers only. You may have 1 bag with 1 order as per the offer.

  • Can you please provide me driver’s mobile number?

Sir, our driver will contact you himself on your registered number, we will forward your details to him directly.

  • Can I request for reversal in my bank account by calling from any other mobile number that is not registered at

No Sir, all financial request will be entertained only if customer calls from registered mobile number.

  • Can you please transfer my call to any other department?

Sir, we will forward your contact details to concern department who will contact you within 2 hours.

  • How can I upload my products at website?

Sir kindly provide us your contact details our vendor management team will contact you for further correspondence and process.

  • I have received a product which is different from the product picture uploaded at your website?

Product images that you see on our website are for representation only to enable you to get fair idea about the products you want to order. The actual product could vary in terms of appearance, packaging etc.

  • Is product description complete and accurate?

The product images and description provided on the website are on “as is” basis and without warranties of any kind expressed or implied. All information is believed to be accurate but is not guaranteed and subject to change.

  • Why does price of a product changes?

The prices mentioned on the website at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities prices do change on a daily basis. In case the prices are higher or lower on the date of delivery the difference will not be collected or refunded as the case may be at the time of the delivery of the order. The website may have some promotional offers running for some products. The promotions can be availed till the stock of the promotional product lasts. MPL will not be liable for the availability of stock of the product under promotional offers.

  • What is flat discount?

Flat discount final discount given by a seller on grand total, mostly for the purpose of rounding off Flat discounts applied on all items except mobile scratch cards, bundles / bundled products and products which are already discounted or on special offer.

  • Can I return or refund a product purchased during campaign?

There shall be no refund or return against the products purchased during the campaign.

  • Can I exchange a product purchased during campaign?

Exchange shall be offered against the products ordered during campaign only if the product delivered was damaged and / or in such condition where its consumption in optimum way is not entirely possible. Exchange offered shall be of exactly the same product and no product swap even of the equal price shall be allowed.

  • How to use chat option at website?

You may open At extreme bottom left you will find a text/chat box. Mention your mobile number, name and email ID. I will representative will be in touch with you shortly.

  • What does limited time offer means?

Is a special menu item or set of menu items available for a clearly defined short period of time.

  • Do you have sports accessories?

Yes sir, we do have sports category with sports product. Please visit

  • Can I give rating to any product?

Yes Sir, while selecting any product you will have an option displayed to rate the product You may give star rating to the product.

  • Why I cannot find express delivery option?

Express delivery option is not available with every product. You have product(s) which are unavailable for express delivery. Upon removing all such product you will have express delivery option visible.

  • Why do you charge Taxes?

Customers are liable to pay taxes GST against each product except of those which are exempted from Government of Pakistan.

  • Which products are tax exempted?

GST not applicable on edible & medicines. List can be found at FBR official website.

  • Can I have transaction number of reversal request?

Yes Sir, your transaction number is ******

  • Do you sale short expiry products?

No Sir, our products are with proper valid expiry. If there is a short expiry product, we mention details in description.

  • What is the difference between cash back and reward point?

Both are same.

  • I am unable to login my account, error showing is invalid password?

To reset your password please click on forget password option and follow the instruction.

  • How products are packed and delivered?

Each and every product has to undergo a QC process. Once product clear QC it is packed in a sealed box which is delivered at your door step. All fragile items are shrink wrapped so it may not get damage during transaction. Similarly all edible items are packed separately with consumable items.

  • Can I change my email address?

No Sir, registered email ID cannot be changed.

  • Do you notify once order is canceled?

Yes an auto generated email is sent to your registered email ID with details.

  • What is Market Place product(s)?

Items which are not physically available at our warehouse and we arrange those products from our vendors are called Market Place Products.

  • What is backorder item?

Items which are currently not available physically in warehouse. We take 24 hours to arrange all such items. These items are known as backorder items.

  • Can I get multiple discounts in one order?

No Sir, only 1 discount is applicable for 1 order.

  • I have not received flat discount on discounted products in my order?

As per company policy discounts are valid on non-discounted products. Customer cannot avail discount on already discounted price.

  • How can I get Coupon Code?

Coupon code is shared via email or SMS to selected customers only. If you have not received any coupon code, you might not be entitled for the discount in this promotion.

  • Can I pay partial payment at the time of delivery?

We apologize for partial payment. Customer are liable to pay full payment at the time of delivery before receiving order.

  • I am unable to find online payment method while using mobile application?

Yes Sir, we apologize for the inconvenience you are facing, this is a known issue on which our technical teams are already working. This issue will be resolved as soon as possible.

  • Mobile application gets closed automatically while using apple products?

Yes Sir, we apologize for the inconvenience you are facing, this is a known issue on which our technical teams are already working. This issue will be resolved as soon as possible.

  • I tried availing on going Credit Card promotion, but due to some error transaction was unsuccessful. On trying again, I am not getting any discount?

We apologize for the inconvenience, customer can avail only 1 time discount. In your case please contact our online chat service so complaint can be launched.

  • I am unable to create new account from Mobile application?

Currently this option is not available at grainshouse mobile application. We request you to please use browser for new account creation.

  • Can I use same login ID and password for

Yes you can.

  • Can I use grainshouse reward points at mypharmacy?

No Sir, reward points of cannot be used at mypharmacy, similarly mypharmacy reward points cannot be used at grainshouse.

  • I am unable to find checkout option?

You have selected item(s) which are currently out of stock. Upon removing those items checkout option will be visible. You can identify out of stock item(s) details in red notification.

  • How do you deliver frozen items?

Frozen items are delivered in ice box with ice cubes or gels, in order to maintain temperature that a frozen item requires.

  • an I request to write something on pie in the sky cake available at website?

Yes sir, you can request to mention personalized text on pie in the sky cake.

  • Can I receive order other than shipping address?

No Sir, we only deliver order on mentioned shipping address.

  • What if POS machine not working at my premises and I have selected card on delivery as payment method?

You can have option to pay as cash also. If you do not have cash at that moment, our delivery boy will visit again for delivery.

  • Do you provide meat products?

Yes we have a very good range of frozen meat, soon we will also launch fresh meat products.

  • If I have 2 accounts which are already on stores category, can I create new account in general category?

No Sir, if you create any new ID that too will be converted to stores automatically.